Department of complex technical support of users of information systems
Implementation of projects is carried out in the territory of the Special Economic Zone "Dubna", where favorable conditions and concessional terms have been created for the development of resident companies, where the optimal combination of payroll costs and employees of Science Town professional qualities are established.
Department of the Help Desk consist of:
Qualified specialists and the ability to rapidly expand personnel: engineers of different categories, technical specialists in support of IT infrastructure, operators and call center managers, developers, programmers, supervisors
Availability of technical resources, equipment, communications, IT systems, call-center, multi-level system of processing inquiries for fulfillment of state tasks and tasks of commercial companies on technical support of information systems of different IT architectures
Full delegation of the load that occurs when incoming requests from users of information systems to a team of professionals
The possibility of creating and filling the "intelligent databases" of clients for identification, correction, modification of possible software errors of information systems affecting the health and interaction of the latter with end users